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Soulbyrds Website – Terms & Conditions

Viewing/using this website is acknowledgment and consent with these Terms & Conditions.

1.    After booking for an event/course/workshop/global meditation etc through Soulbyrds (through Eventbrite or another third-party booking agency/event host), your email address will be added to our Soulbyrds database and hence you will receive emails from Soulbyrds from time to time. We honor your privacy (please read our Privacy Policy)
You can unsubscribe at anytime via a link found at the bottom of any email.

2.    Should you contact Soulbyrds via use of our ‘Contact Us‘ page or via our email This email address is being protected from spambots. You need JavaScript enabled to view it., then your email will automatically be added to our FREE  information update.  You can unsubscribe from the private list at any time per ‘Update Subscription’ link found at the bottom of every email.

3.    Soulbyrds reserves the right to vary these terms and conditions at any time.

All Rights Reserved

All of the material published on this site is the result of personal experience, study and research and its written expression is the intellectual property of Caroline Byrd
All rights to my personal expression as the material presented on this site are reserved to Soulbyrds and are protected by the provisions of the Copyright Act 1968 (Commonwealth of Australia).
No material from this site may be either copied for sale or used within any publication, program or course of instruction for sale or for which a fee is charged, without written permission from Caroline Byrd.
Provided you acknowledge the source of the material you use, clearly and obviously on all reproductions, any material contained within these pages may be copied or shared freely for "not for sale" personal use only


1.    The information contained in this site comes from original research carried out over a number of years and is published to encourage debate and self inquiry. Points of view expressed are not taken from any source other than the results of personal research or experience and are not attributable to any other author unless indicated.
2.    Everything we have put in this site is here in good faith: The material contained in this site is not a substitute for professional advice.
3.    All products offered for sale through our website are for EXTERNAL USE ONLY.   We recommend that common sense be displayed when storing/using any of our products – keeping them out of the reach of children..
4.    Soulbyrds takes all the necessary steps to ensure that your parcel is addressed correctly according to the Billing details you provide on your order. It is the customer’s responsibility to ensure the correct billing details are provided.
5.    When purchasing Self-Study Courses / Modules, please note that these are copyright courses and are not to be shared with others, unless express permission has been granted by Caroline Byrd – founder Soulbyrds.
6.    Please choose wisely when purchasing any items through our on-line store. Refunds or credits are not available on any items purchased through our store and items are not transferrable for any other items.
7.    Soulbyrds reserves the right to vary these terms and conditions at any time.

How to Purchase

Purchasing through our store is acknowledgment and consent with the following Terms & Conditions.  .

Do you ship internationally?
We ship anywhere in the world.  Relevant postage via Australia Post is charged to the order.
We can ship to PO Boxes and Street addresses.

How can I place an order for products?
You can place an order through our on-line e-shop.

How do I purchase tickets for an event?
All event tickets are purchased through our website Events Calendar.
PLEASE NOTE: Cancellations prior to 7 days before event will receive a full refund. Cancellations less than 7 days prior to the event will receive a 50% refund.  Cancellations less than 48 hours prior to event are non- refundable.

What currency are your shop products?
All shop prices are quoted in Australian dollars (AUD) and are inclusive of taxes.
To estimate the price in your own currency, we recommend  XE.com

Do you sell your products wholesale?
Not at this stage

Do you discount products?
On occasion we may have specials or discount pricing.  This information will be emailed out to our database. At no time does Soulbyrds guarantee their availability as offers maybe limited in quantity, time and duration of availability. 


Australian & Overseas Payment Options (on-line)
Soulbyrds accepts the following methods of payment for your goods when purchased on-line:
~ Credit Card (Visa, Mastercard);
~ Pay Pal;
Please note that all Credit Card payments are processed via PayPal, you do not need a PayPal account in order to pay by Credit Card.
Please note that your order will be sent once payment in full is received (credit card processed or Pay Pal confirmed).
If paying by Credit Card, please note the description on your credit card statement will read: Soulbyrds.
If paying by Pay Pal, the description will read:  PayPal Soulbyrds
All payments are processed in Australian dollars, and your individual Credit Card issuer / Pay Pal will convert this into your own local currency based on their exchange rates on the day of the transaction.


What are the postage & handling charges?
All products are shipped via Australia post within 2 business days of receiving confirmation of your payment.  The amount is calculated automatically, relevant to purchase at the point of payment by Australia Post - based on the measurement and weight of the order and the post code for where it is being sent.
Should you wish to have your order posted by Express Post or Registered / Insured Mail (this will give you a tracking number), then this is charged at an additional cost.

International orders may attract customs charges, duties, fees etc… Soulbyrds accepts no responsibility/costs incurred for international importation requirements. 

PLEASE NOTE: Products purchased which are ‘downloadable’ ebooks, audios, video etc are free of any postage costs.

Are my purchases Registered /Insured?
This is relevant to the type of postage chosen by the customer at the point of purchase.
Whilst every care is taken to package your products diligently for safe transit, Soulbyrds cannot be held responsible for mis-handling or loss caused by Australia/International postage services. 

How are my purchases packaged?
Soulbyrds takes very special care in packaging your items for shipping. We aim for your special purchases to arrive safe ‘n’ sound.
Products are firstly wrapped individually in bubble wrap.  Depending on the item/s purchased and their size and weight, your purchase/s are then boxed / bagged with bubble wrap or foam peanuts or shredded paper to ensure their added protection for transit.

Product packaging within our store is subject to variation from time to time (eg Amber bottles maybe substituted for Blue Bottles, black droppers for white droppers etc).  However whilst product packaging is variable, the contents and energy of our products remains the same and is always of high quality.

When will I receive my order?
All orders placed through our store are shipped via Australia post within 2 business days of receiving confirmation of your payment. You will receive an email from us confirming when your order has been finalised and hence shipped.
Our store is located here in Waterford, Queensland, and the time it takes for you to receive your order will depend on where you are located within Australia or Internationally.
If your order is quite urgent, then you may wish to consider having your parcel sent via express post. 

My order arrived damaged, what do I do?
If your order was not insured, and the damage was the result of Australian/International postal service mis-handling, then Soulbyrds accepts no responsibility for damages.
If the damage was the result of Soulbyrds error in packaging, then we will replace the damaged items at our cost.

I haven’t received my order, what do I do?
Please visit the Australia Post website for anticipated delivery guides both within Australia or Internationally.
However, if your order was not registered & /insured, then Soulbyrds is not responsible for the mis-handling or loss caused by Australian/Overseas postage services.

Privacy Policy

This Website is owned and operated by Caroline Byrd ABN 531 651 498 39 and this Privacy Policy applies to personal information collected by us.
Information Provided by You
If at any time we ask you, or you provide us with personal information such as your name, address and other contact details and any information you supply to us in purchasing goods or services, we will not give it out to anyone unless:-

  1. you ask us to do so;
  2. we need to give that information to a third party to enable you to use this Website or to purchase or use the goods or services available on this Website (e.g. our IT contractor and our bank that processes your payment); or
  3. we are required to disclose it by law or we need to give it to our lawyers, accountants or auditors for a legal purpose.

Your voluntary response to our On Line Feedback Form or comments on our goods or services that you provide us with may be used to improve our products and services or to respond to your feedback or comments


We will only record your e-mail address if you send us a message or you purchase a Subscription.  Your email address will only be used or disclosed for the purpose for which you have provided it, which will normally be:-

  1. so that we can contact you with information about our goods and services, including changes to the nature or conditions of supply of our goods or services; and
  2. so that we can send you information about our goods and services, including special offers.

We will not use or disclose your email address for any other purpose without your consent.

Website Access Information

When you visit our Website our Internet Service Provider records your server address, your top level domain name (for example .com, .au, .uk etc), the pages you accessed and documents you downloaded, the previous site you have visited and the type of web browser you are using.

We will not make an attempt to identify you or your browsing activities.  However, in the unlikely event that a law enforcement agency or regulatory agency exercises its legal authority to inspect our Internet Service Provider’s logs then we will be required to disclose that information.

Who to Contact

If you have any queries at all about your personal information or this Privacy Policy please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us by phone +61 417 839 208, Waterford, Australia.

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